Privacy Policy

When you use Luckydreams Casino, we may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the actions you take and the information required to meet operational, security and legal responsibilities. We try to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and contact details

This may include your name, date of birth, residential information, country of residence, username, account details and contact information. We may also keep records of your preferences, communications, customer support enquiries and information you provide when managing your account.

Verification and identity information

To confirm identity, eligibility and account security, we may request verification documents or other information. This can include documents used to verify your identity, age or address, together with information needed to assess unusual activity or protect against fraud, misuse and unauthorised access.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment details may also be processed by payment service providers. We use transaction information to operate the account, process requests, investigate activity, support customers and meet applicable financial, security and legal requirements.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the website. This information helps us maintain website performance, identify technical issues, improve services and detect suspicious or unauthorised activity.

We may use personal information for the purposes described below. The particular purpose will depend on the information involved and the way you use the website.

• To create, operate and administer your player account.
• To provide casino services and respond to your questions, requests and support enquiries.
• To verify your identity, age, account information and eligibility where required.
• To process deposits, withdrawals and other account transactions.
• To monitor activity, prevent fraud, detect attempted misuse and protect the website, players and service providers.
• To maintain website functionality, troubleshoot faults, test features and improve the user experience.
• To send service messages about your account, transactions, security, changes to services or important policy updates.
• To send marketing communications where permitted and where you have provided the required permission, subject to your ability to change your preferences.
• To meet applicable legal, regulatory, financial, record-keeping and responsible gambling obligations.
• To establish, exercise or defend legal rights, respond to lawful requests and manage disputes.

We may combine information collected from your account, website use, transactions and communications where this is reasonably necessary for these purposes. We do not treat every item of information as having the same level of access. Access may be limited to people, contractors or service providers who need the information to perform an authorised function.

Sharing information

Information may be shared with service providers that help operate the website, verify identity, process payments, provide technology, host systems, deliver communications, prevent fraud or provide customer support. Information may also be disclosed where necessary to comply with a lawful request, protect rights and safety, investigate suspected wrongdoing or meet an applicable legal obligation.

Service providers are expected to handle information for authorised purposes and apply appropriate safeguards. Some providers may process information in another country. Where this occurs, reasonable steps may be taken to support appropriate handling and security, subject to the requirements that apply to the relevant service.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, maintain sessions, support security and understand how the website is used. Some cookies may be necessary for website functions, while others may help with performance, analytics or relevant communications.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be retained. Browser settings may also allow you to delete cookies that have already been stored on your device.

Security measures

We use reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and restrictions on who can view information.

No website, online service or electronic transmission can be guaranteed to be completely secure. You should keep your account credentials confidential, use suitable device security and contact support promptly if you believe your account or information may have been accessed without permission.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational considerations.

Depending on your circumstances and the requirements that apply, you may be able to exercise rights relating to your personal information. We may need to confirm your identity before completing a request, particularly where the request concerns account security or sensitive information. This helps prevent information being disclosed to the wrong person.

Requests you may make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask for your personal data to be deleted where there is no continuing legal, security or legitimate reason to keep it.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@luckydreamscasino-aussie.com. Please describe your request clearly and include enough information for us to understand and assess it. You can also use the available unsubscribe option in a marketing message where applicable. Withdrawing marketing consent will not affect service messages that are necessary for your account, transactions, security or important updates.

A deletion request may not apply to all information. We may need to retain certain records for legal, fraud prevention, dispute resolution, security or other legitimate purposes. If we cannot complete a request in full, we will generally explain the relevant reason, subject to any restrictions on what we are allowed to disclose.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The updated version will be made available on this page, with the date or other notice used to identify the current version where appropriate. You should review the policy periodically, especially before providing new information or continuing to use the website after an update.