Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games may involve chance or uncertain outcomes, and previous results do not predict future results. A winning run does not make another win more likely, while a loss cannot be recovered simply by continuing to play. Treat every bet as an entertainment expense rather than an investment or source of income.

Before you begin, decide how much time and money you are comfortable spending. Your gambling budget should only include money left after essential expenses, financial commitments and regular savings have been considered. Once your budget or planned session has ended, stop playing. Do not increase your budget because you are losing, and do not chase losses by placing larger or more frequent bets.

• Only gamble with money set aside for entertainment.
• Set a spending limit and a time limit before starting a session.
• Take regular breaks, especially during longer sessions.
• Keep gambling separate from rent, bills, food, savings, credit repayments and other essential expenses.
• Never borrow money, sell possessions or use credit to fund gambling.
• Do not gamble to improve your mood, escape problems, celebrate, relieve stress or recover previous losses.
• Avoid gambling when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Remember that a result is not owed to you because you have been playing for a long time.
• Do not assume that a game or outcome is due to produce a win.
• Stop playing if gambling is no longer affordable, enjoyable or easy to control.

Keeping a record of deposits, bets, withdrawals, time spent and overall results can help you understand your gambling activity. Looking at the full picture may be more useful than focusing on individual wins or losses. If you are uncomfortable with what you see, take a break and consider speaking with someone you trust or a qualified support service.

Account and safer-gambling controls may be available to help you manage your play. Depending on the service and your account, these controls may include deposit limits, wagering limits, session reminders, cooling-off periods, temporary breaks, self-exclusion or account closure. Controls are designed to support a plan you have already made; they should not be treated as a target that you must reach.

Set limits before you play

Choose limits that reflect your genuine budget and personal circumstances. You may wish to consider daily, weekly or monthly limits for deposits and play, as well as reminders that encourage you to pause and review your session. A limit should be low enough that reaching it would not affect your essential expenses or create financial pressure.

If you reach a limit, do not try to bypass it by opening another account, using another payment method or asking another person to gamble on your behalf. If you need help applying, changing or understanding a control, use the account support options available on the website. Additional verification or information may be required before a request can be completed.

Take a cooling-off break

A cooling-off period can give you time away from gambling without requiring a permanent decision. Consider taking a break if gambling has become a regular distraction, if you are spending more than planned, or if you are finding it difficult to stop at the time you intended. During a break, avoid looking for alternative gambling accounts or services and consider telling someone you trust about your decision.

Self-exclusion and account closure

If you believe you need a longer or permanent break, request self-exclusion or account closure through the available support process. Self-exclusion is a serious commitment intended to prevent access for an agreed period or, where available, on a continuing basis. Do not ask for an account to be reopened or create a new account during an exclusion period.

Account controls can reduce access, but they do not replace personal support or professional advice. If you are concerned about your gambling, consider using several protections together. These may include account limits, a break from gambling, banking controls, website-blocking software and assistance from a qualified gambling support service.

Problem gambling can affect anyone, including people who have previously felt in control. The issue is not only how much someone loses. Gambling may be harmful when it takes more time than intended, affects relationships or work, creates financial pressure or feels difficult to stop. You do not need to wait for a crisis before asking for help.

Consider taking a break and seeking support if you notice one or more of the following signs:

• You spend more money or time gambling than you planned.
• You repeatedly try to reduce or stop gambling but cannot maintain the change.
• You chase losses or gamble with money needed for everyday expenses.
• You borrow money, use credit or sell belongings to continue gambling.
• You hide gambling, losses, deposits or debts from family, friends or other people close to you.
• You think about gambling frequently or organise your day around playing.
• You feel restless, irritable or anxious when you try to stop.
• You gamble to cope with stress, sadness, loneliness or other difficult feelings.
• Gambling affects your sleep, work, studies, health or relationships.
• You miss appointments, responsibilities or social activities because of gambling.
• You feel shame, hopelessness or distress because of your gambling.
• You return to gambling soon after deciding to stop or take a break.

Speaking with a trusted person early can make it easier to make changes. A qualified gambling counsellor can help you understand your behaviour, create a practical plan and address related financial or emotional concerns. Support is available in Australia through recognised gambling-help services, including Gambling Help Online and services available in your state or territory.

If gambling has caused financial pressure, consider contacting a free financial counselling service. A financial counsellor may help you review debts, essential expenses and practical steps for protecting your money. Gambling-related problems can also affect partners, relatives and friends, so support may be appropriate for people affected by someone else’s gambling.

Luckydreams Casino is intended for adults who meet the applicable legal age and eligibility requirements. People under the legal gambling age must not create an account, access gambling services or use another person’s account. Parents, carers and account holders should take reasonable steps to prevent children from accessing gambling websites, applications and devices.

• Keep your login details private and do not allow another person to use your account.
• Use a strong, unique password and change it if you believe it may have been disclosed.
• Use device settings, parental controls or website-blocking tools where appropriate.
• Review account activity and payment activity regularly.
• Do not allow another person to place bets or make gambling decisions through your account.
• Do not open or use additional accounts to avoid a limit, break or exclusion.
• Contact support promptly if you notice activity you do not recognise.
• Ask for help if you need assistance restricting access to gambling services.

How to request a safer-gambling measure

If you want to set a limit, take a break, request self-exclusion, close your account or discuss a safer-gambling concern, use the support or account-management options available on the Luckydreams Casino website. You do not need to provide a detailed explanation to ask for a break. If a request requires additional information or verification, follow the instructions provided through the relevant support process.

Financial and emotional safety

No gambling activity should put your housing, food, bills, employment, health or relationships at risk. If you feel overwhelmed, pause gambling, move away from the website and speak with someone you trust. If gambling is connected with thoughts of self-harm or an immediate risk to your safety, contact emergency services or an urgent mental health service in Australia immediately.

Responsible gambling is an ongoing choice. Review your limits regularly, be honest about your spending and seek assistance as soon as gambling stops being affordable, enjoyable or easy to control. Asking for help is a practical step towards protecting your wellbeing and maintaining control.